Privacy Policy | Shipping & COD Rules

Shipping & COD Rules ("the App") helps merchants manage shipping and Cash on Delivery (COD) by pincode, location, order value, and rule-based shipping prices. This Privacy Policy explains how personal information is collected, used, and shared when you install or use the App in connection with your store. Vedantara Solutions ("we", "us", or "our") operates the App. This policy applies only to the App and not to the Vedantara Solutions website or other products or services.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your store account:

Store details (name, domain, email)
Shipping zones, rates, and billing/shipping settings
Theme details (for app block placement where applicable)

We may also collect the following information through interactions with the App:

Store staff name and email when using the app
Data you configure (pincode rules, COD settings, shipping rules, rule-based shipping prices)
Technical data (IP address, device type, browser, usage data)

Information may also be collected via:

Cookies – to personalize your experience and support app functionality
Log files – track usage and performance
Pixels/beacons – monitor engagement and feature usage (where used)

We only collect what is necessary to provide and improve the App. This policy applies only to the Shipping & COD Rules app and does not apply to the Vedantara Solutions website or other products or services.

How Do We Use Your Personal Information?

We use this data to:

Deliver, maintain, and improve the App
Apply your shipping and COD rules correctly (pincode-based rules, rule-based shipping prices)
Provide technical and customer support
Send notifications about feature updates or important changes
Comply with legal obligations

We do not use personal data for advertising or resale.

Sharing Your Personal Information

We do not sell your personal information. We may share it with Shopify as required for the App to function (e.g., reading or updating shipping settings per your rules).

We may share data with trusted third-party services (e.g., hosting, analytics) strictly to operate and support the App, under strict confidentiality.

We may also share data when required by law or to respond to legal requests.

Your Rights

If you're located in certain jurisdictions, including the EU, you have the right to access, update, or request deletion of your personal data by contacting us below.

You can also uninstall the App from your Shopify admin at any time. Your data may be processed or stored in countries outside your jurisdiction.

Data Retention

We retain data only as long as necessary to deliver the App and fulfill legal requirements. If you uninstall the App, you can request deletion of your data; we will delete or anonymize it in accordance with applicable law and Shopify's requirements.

Security

We use reasonable technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. Data is transmitted over secure connections.

Changes

We may update this Privacy Policy periodically. Changes will be posted on this page. We may notify you via the App or email where appropriate. Your continued use of the App after changes constitutes acceptance of the updated policy.

Contact Us

For any questions, requests, or concerns, please visit our Contact page.